New · AI-Powered Support
Uganda's first ride app with a real AI assistant.
Ask Tinka a question — about your trip, your fare, your wallet — and get a real answer, instantly, day or night. Not a script. Not a maze of menus. An assistant built on Claude, Anthropic's AI, that actually looks at your account before it answers.
Not a chatbot that reads you a script
This assistant can actually look at your real account — your trips, your fare, your wallet — before it says a word.
"Why was I charged this much?"
The assistant pulls your real fare breakdown — base fare, distance, waiting time, discounts, surcharges — and explains it in plain language. No guessing, no generic FAQ link.
"What's my wallet balance?"
Checked live, on the spot, along with your recent transaction history — not a canned "check your wallet tab" reply.
"What happened to my trip?"
Looks up the real status of a past or current trip — cancelled, completed, who drove, when — instead of asking you to describe it to a stranger from scratch.
Anything about how Tinka works
OTP pickup verification, scheduling a ride, the SOS button, payment options, how driver payouts work — it genuinely knows the app, not just five stock answers.
Money and safety issues go straight to a human — on purpose
A refund request, a billing dispute, or a safety complaint is never something an AI should quietly "handle." The assistant is deliberately built to recognise these, apologise, explain what it understands, and hand the conversation straight to a real Tinka team member — instead of pretending it can fix something it can't. That's not a limitation we're hiding; it's the responsible way to build this.
Built by a Ugandan tech team, not bought off a shelf
Tinka has always been built full-stack from Kampala. The AI assistant is the newest example of that — a real integration with Claude, Anthropic's AI, wired directly into Tinka's own trip, fare, and wallet data. As far as we're aware, no other ride-hailing app operating in Uganda has shipped anything like it. This is what "tech-forward" looks like when it's not just a slogan.
Ask Tinka anything. Get a real answer.
Open the app, tap the help icon, and try it for yourself.